Displaylink software stops during installation

LandShark · Messages: 472 Registration: 11.05.2002

When I try to install the latest version of displaylink, the installation stops part of the way through. There is no message, the installation just disappears. I checked the logs and found that an error 1603 is showing but I am unsure what this means overall. I'm trying to install the software because since upgrading to 8.1 on my Lenovo Carbon X1 my USB3.0 docking station is no longer providing network or display connection. I have run the debugging tool and have attached the resulting files. Could you please advise what I can do to get my dock working?

vjlax18 · Messages: 15,304 Registration: 05.23.2002

Hi, Please attach the files generated by this tool: Thanks, James

dwm · Messages: 2,244 Registration: 07.11.2003

My work security team have removed the original files I posted from your logging tool. Do you have an email address I can send an encrypted zip to (I still need to get the contained files cleared)?

carrrnuttt · Messages: 419 Registration: 12.08.2003

Hi, Sure please send to technical_enquiries @ displaylink.com Thanks, James

Jason C SBB · Messages: 714 Registration: 04.13.2003

I have the exact same issue on win 8.1 64 bit. Can you post the solution if this has been resolved?

crosbo · Messages: 82 Registration: 11.14.2002

Hi, Can you attach the output of this tool? Thanks, James

Transporter · Messages: 200 Registration: 05.17.2003

I also have the exact same problem on win 8.1 64 bit The display link support tool mentioned above does not execute. I am trying this on my Acer- Aspire Laptop Pls. help

nathan · Messages: 883 Registration: 01.28.2003

Support files